Emergency help · Sagres to Portimão Emergency repairs · by Orla Algarve
Emergency at your property? We can help, even if you're not a member.
Leaks, power cuts, locks, pools and AC. Emergency repairs, 7 days a week.
Leaks, power cuts, no hot water, broken AC, lockouts. Call or message us and our own people come out to fix it.
Run by Orla Algarve, construction managers in the Algarve for 25+ years. We make it safe first, then fix the cause properly.
Lines open 08:00 to 19:00, 7 days a week · English and Portuguese · Abroad? We arrange access and keep you updated.
Emergency prices
- Cover hours
- 08:00 to 19:00, 7 days
- Call-out, non-members
- €95 including 30 minutes
- After 30 minutes
- €60 an hour
- 19:00 to 08:00 and holidays
- +50%
While you wait
- 01Leak? Turn off the water at the stopcock.
- 02No power? Check the main switch in the fuse box.
- 03Send us a photo and the address on WhatsApp.
Not urgent? Send the details
We’ll quote it and book the work in.
We reply within 24 hours, in English and Portuguese.
What counts as an emergency
Something else? Call anyway and we'll tell you straight whether it can wait. Not urgent? We'll quote it and book it in like any other job. Request a quote →
How an emergency call-out works
- 01
Call or WhatsApp
Tell us what's happened and where.
- 02
Pay the call-out fee
By card or MB Way, before we set off.
- 03
We come out
As soon as someone is free. We'll give you a time when you call.
- 04
Photos and invoice
Before and after photos, and a clear invoice for the work.
Emergency prices
Clear prices, before we set off. Members pay less and come first.
| Item | Non-member | Member |
|---|---|---|
| Emergency call-out | €95, including the first 30 minutes | No call-out fee |
| Hourly rate | €60 an hour after the first 30 minutes | €45 an hour for extra technician time |
| Out of hours | +50% from 19:00 to 08:00 and on public holidays | +50% from 19:00 to 08:00 and on public holidays |
| When we come | As soon as we're free · members first | Within the response time in your plan, in writing |
| Parts | At cost plus 10% | Trade price plus 20%, on one Orla invoice |
Emergency help near you
Join and save
Join within 30 days and today's call-out fee comes off your plan.
Members get priority, response times in writing and lower rates on every job. Plans start at €69 a month, including VAT, with no long lock-in.
See owner plansIs your property managed by a letting agency? Contact them first. We may already look after it for them, and they can send the job straight to us.
Questions
Do you cover nights and weekends?
We are open from 08:00 to 19:00, 7 days a week. Call-outs from 19:00 to 08:00 and on public holidays have a 50% surcharge.
How quickly can you get here?
We'll give you an arrival time when you call. Members have a guaranteed response time; non-members are seen as soon as someone is free.
What if it can't be fixed on the first visit?
We make it safe, explain what's needed and quote the rest before doing any more work. If it's a bigger job, Orla Algarve's construction team can take it on.
Where do you cover?
From Sagres to Portimão, and everywhere in between.
Orla On Call — A service of Orla Algarve Construction Management Ltd, Rua Francisco dos Santos Gavina, L.63, Lagos, Algarve · +351 962 032 309 · +44 7422 577054