Agency account
€19 / property / month + VAT
- Minimum 10 properties
- Labour €38 an hour + VAT
- Annual Health Check per property
For letting agencies & Airbnb managers Orla On Call for agencies · by Orla Algarve
Your maintenance department, without the payroll.
€19 per property a month + VAT, minimum 10 properties. Urgent jobs within 4 hours, routine within 2 working days, in writing.
Start a 30-day pilotWe run maintenance across your whole portfolio, to response times in writing, with photo proof on every job and your own dashboard to check it all at any time.
The maintenance service of Orla Algarve, construction managers in the Algarve for 25+ years.
Sagres to Portimão · English and Portuguese
Example portfolio
Example job board
Shower leak, Apt 2B, Meia PraiaUrgent · photo logged
Fixed in 2h 40mSticking patio door, Casa AzulLuz · routine repair
Booked tomorrowPre-arrival check, Villa 7Burgau · completion photos
Photos sentResponse times
| Urgent | Within 4 hours |
|---|---|
| Routine | Within 2 working days |
| If we miss it | That job's labour is free |
Why agencies use us
- One number for every job
- Construction expertise from Orla Algarve, a Lagos construction company
- Clear costs: labour at €38 an hour + VAT; parts at cost plus 10%
Plans
30-day pilot
€0 monthly fee
- Labour and parts only
- Try the service with your portfolio
Why agencies trust us
Trades who answer in August
Our construction network, built over 25+ years, gives us trades other firms can't call on.
Repairs done properly
Anything structural, from damp to roof leaks, is checked by Orla Algarve's construction team.
One accountable company
Every job is run and invoiced by Orla Algarve Construction Management Ltd, with a Portuguese branch.
Sound familiar?
Maintenance is where guest reviews and owner trust are won or lost.
The tradesperson who doesn't call back
Your team rings three numbers before anyone picks up, and the guest is still waiting.
"Is it fixed yet?"
Owners want updates you don't have, because the job lives in someone else's WhatsApp.
No proof it was done properly
No photos, no record, and an invoice that doesn't say which property it was for.
August
Every property full, every trade booked, and a broken AC with guests landing at six.
Your own dashboard
Log in and see every job, without chasing anyone.
Your team gets its own login to the Orla On Call dashboard. Report jobs, see where each one is, download photos and invoices, and answer owners in seconds.
Your own login
Every property and every job in one place, on desktop or phone.
Photos and reports to forward
Download the before and after photos and send them straight to your owner.
One named contact
Shannon, your account manager, on WhatsApp and phone.
On call means on call
Response times in writing, and on the board for you to check.
Urgent
4 hours
Leaks, no power, no hot water, lockouts, anything stopping a guest using the property.
Routine
2 working days
Repairs that can be booked around the next changeover.
Planned
Scheduled
Pre-season and pre-arrival checks, so problems are found before guests find them.
Every job shows its response deadline on your board. If we miss an urgent deadline, the labour on that job is free.
Four steps, all on your board.
- 01
Report it
Your team logs it on the board, or sends it by WhatsApp or phone.
Shower in 2B is leaking onto the floor, guests in tonight - 02
We assign it
To our own technician, or the right trade from our network.
J.Assigned to J.On site 11:30 - 03
You see where it is
The job moves across your board, so you can answer the owner straight away.
ReportedAssignedIn progressDone - 04
Done, with proof
Before and after photos, a note of the work and a clean invoice per property.
Completed · report ready
The platform
Your team sees everything. Your owners see what they need.
Live job board
Every open job across your portfolio, by status, property and deadline.
Photo proof on every job
Timestamped before and after photos, ready to forward.
Reports ready to forward
Photos and a short note on every job, ready to send to the owner.
Invoicing per property
Every charge tied to a job and a property, so recharging owners is simple.
Orla On Call · Job report
Apt 2B, Meia Praia
Shower tray resealed and tested. No further leaks. Guests checked in on time.
Completed 10:47Done ✓
Plans
Start with a pilot. Stay because it works.
30-day pilot
Try us on part of your portfolio first.
€0 monthly fee; labour and parts only
- 10 properties of your choice
- Full job board access
- Response times as standard
- Review call at the end
Agency partner
Your maintenance department, every property covered.
€19 / property / month + VAT · minimum 10 properties
- Response times in your agreement
- Live job board for your team
- Your own client dashboard login
- Clear rate card for parts and trades
- Annual Orla Property Health Check on every property
Larger works
Refurbishments between seasons.
Quoted per project
- Scoped by Orla Algarve's construction team
- Contractors vetted and managed
- Budget and programme reported
Book a demo
See your properties on the board.
In 15 minutes we'll show you how jobs move from first report to completion photo, and how it would work for your portfolio.
- A live look at the job board
- Response times and how they're tracked
- A plan and price for your portfolio
Book a demo
We reply within 24 hours, in English and Portuguese.
Questions agencies ask
Will you contact our owners directly?
No. Your owners are your clients. We report to you, not to them.
What happens in peak season?
Our construction network gives us trades other firms can't call on. We agree your July and August capacity in writing when you sign.
Can we give you part of the portfolio first?
Yes. Most agencies start with a 30-day pilot on a few properties.
How are parts and specialist trades charged?
Labour is €38 an hour plus VAT. Parts are charged at cost plus 10%.
Do our staff need training on the board?
No. We set it up with your properties and walk your team through it in one short session.
Orla On Call — A service of Orla Algarve Construction Management Ltd, Rua Francisco dos Santos Gavina, L.63, Lagos, Algarve · +351 962 032 309 · +44 7422 577054